FAQ

Frequently Asked Questions (FAQ) – East West Movers Dubai

1. What is the different from other moving companies in Dubai?

We combine global expertise with local knowledge. As a fully licensed and insured company, our commitment is to a stress-free, “white-glove” experience. Our trained crews, premium packing materials, and dedicated customer support ensure your belongings are treated with the utmost care from start to finish.

2. How do I get a free, accurate moving quote?

You can get a transparent, no-obligation quote in three ways:

• Online Form: Complete our simple form on the website.

• Direct Contact: Call or WhatsApp us for an instant estimate.

• Virtual/On-Site Survey: For the most precise quote, we offer a free video or physical survey to assess your items in detail.

3. Are you licensed and insured for moves within the UAE and internationally?

Yes. East West Movers is fully licensed by the relevant Dubai and UAE authorities. We are also comprehensively insured, providing you with peace of mind for both local relocations and international shipments.

4. What items are prohibited from being moved by your team?

For everyone’s safety, we cannot transport hazardous materials. This includes flammable items (paint, gas cylinders), explosives, chemicals, perishable foods, and weapons. We will provide a full list during the quotation process.

5. Do you offer packing services, and what materials do you use?

Yes, we provide a complete professional packing service. Our teams use premium, moving-grade materials—including double-walled boxes, heavy-duty tape, bubble wrap, furniture pads, and specialized cartons for artwork and wardrobe—to ensure maximum protection.

6. Can you help with disassembling and reassembling my furniture?

Absolutely. Yes

7. How far in advance should I book my moving date?

We recommend booking as soon as your move is confirmed.

• Local Moves: 1-2 weeks in advance is ideal.

• International Moves: 4-8 weeks ahead allows ample time for planning, documentation, and shipping.

8. What are your storage facilities like, and are they secure?

Our storage facilities in Dubai are state-of-the-art, featuring 24/7 security monitoring, climate control to protect items from heat and humidity, and pest control.

9. Who will be handling my belongings on moving day?

Your move will be handled by our moving professional, uniformed, and trained moving crews.

10. What happens if there is damage to my items during the move?

While we take extreme care to prevent damage, In addition; our comprehensive insurance policy covers any eligible items. Unlikely event of accidental damage. Please inform the team leader on-site immediately and contact our office to start the claims process.

11. How long will an international move from Dubai take?

Transit times vary by destination and shipping method (air or sea). It can range from a few weeks to a couple of months.

12. Do you handle customs clearance for international moves?

Yes, a key part of our international moving service is managing the complex customs documentation.

13. What should I do to prepare for my moving day? | Frequently Asked Questions
We recommend:

• Packing a “first-night” box with essentials.

• Defrosting your fridge/freezer.

• Securing personal valuables (jewelry, passports) to carry yourself.

• Ensuring clear access paths at both locations for our crew.

14. Is there a charge for the travel time between your warehouse and my location?
No, our local moving quotes are all-inclusive. The price we give you covers the entire job, from our team leaving the warehouse, completing your move, and returning. No hidden travel time fees.

15. What payment methods do you accept?
We offer flexible payment options for your convenience, including cash, bank transfer, and major credit/debit cards.

Frequently Asked Questions | Have More Questions? Our Moving Experts Are Here to Help!